This 2-star review is a combined score of 5 stars for salesperson Anthony and 0 stars for the rest of the dealership--in particular the finance and administrative department. Good news first: My sales guy, Anthony, was very good at his job. He happily answered all of my (sometimes dumb) questions with great patience and accuracy. The price I got was not the greatest, I don't think, but it was fair, and there was no monkeying around with the numbers. The bad news: This company is either unbelievably stupid or unbelievably abusive--take your pick. I purchased a used car for cash and ... Read More

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DealerRater - Sep 14, 2024

This 2-star review is a combined score of 5 stars for salesperson Anthony and 0 stars for the rest of the dealership--in particular the finance and administrative department. Good news first: My sales guy, Anthony, was very good at his job. He happily answered all of my (sometimes dumb) questions with great patience and accuracy. The price I got was not the greatest, I don't think, but it was fair, and there was no monkeying around with the numbers. The bad news: This company is either unbelievably stupid or unbelievably abusive--take your pick. I purchased a used car for cash and was not given title to the car. Some of the advice I received was that the title should have simply been handed to me when money changed hands. Evidently, however, something had to be processed through the California DMV. The dealer, meanwhile, told me the title was at the corporate office and/or the DMV. They didn't appear to even know. Fast forward several weeks, during which I could get NO RESPONSE from the dealership as to the status of the title. The worst case I envisioned was that they'd simply taken my money and retained the title--which could result in my being charge with stealing the car. Weeks later, after the dealer had long since quit responding to my calls, I did receive a title from the DMV. But it was not without considerable (and totally needless) anxiety, due to their unwillingness to give me some straightforward information. I really would not advise dealing with this company.

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The first thing to note is that this is a DGDG dealership. I had no idea and thought DGDG was just a used car sales organization with the obnoxious DGDG spokesman that I mute whenever a DGDG ad comes on, but they actually purchase dealerships. I came in with a cashier's check for the entire amount of the car and got the run around for OVER 2 HOURS. It was the most horrendous experience I've had at a dealership. The grand finale was having to go to the "finance office" (recall the cashier's check which should ... Read More

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DealerRater - Jan 27, 2024

The first thing to note is that this is a DGDG dealership. I had no idea and thought DGDG was just a used car sales organization with the obnoxious DGDG spokesman that I mute whenever a DGDG ad comes on, but they actually purchase dealerships. I came in with a cashier's check for the entire amount of the car and got the run around for OVER 2 HOURS. It was the most horrendous experience I've had at a dealership. The grand finale was having to go to the "finance office" (recall the cashier's check which should have negated this step) and then got a sales pitch for a bunch of useless and expensive extended warranties. I will never return here for service or anything else. I live in Mountain View and I'll drive to the Gilroy dealership instead of returning here.

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Pathetic service. They will call you repeatedly before getting the car and after selling it they forget about the customer. Never get a car loan from this dealership. They informed me that my loan was approved by Chase and after a month I get to know that its some other financial institution that’s sponsoring the loan. I was not even informed about this. The concerning issue is that the Sales Representative tells me that its not the dealership’s responsibility to inform the customer if the loan provider has changed if the terms are same. This is totally wrong ... Read More

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DealerRater - Dec 30, 2023

Pathetic service. They will call you repeatedly before getting the car and after selling it they forget about the customer. Never get a car loan from this dealership. They informed me that my loan was approved by Chase and after a month I get to know that its some other financial institution that’s sponsoring the loan. I was not even informed about this. The concerning issue is that the Sales Representative tells me that its not the dealership’s responsibility to inform the customer if the loan provider has changed if the terms are same. This is totally wrong as any customer would go with a reputable bank rather than a lesser known and risky institution. Do not get your car from this dealership. Go to Toyota or any other good dealership. The have tie ups with these auto loan companies and get you loans with high interest rates. Additionally they promised me on the day of gettIng the car that they would provide me a spare key and deliver it to me the next day. After a month they tell me that they don't have a spare key and I will need to pay for it. I don't mean to devalue any business or write negative reviews, but their service has been pathetic. Humble request: Please research about bank loans from other banks and organizations before coming here. These guys will run a credit history against 10 loan providers and drop your credit score. The same was done with me. And I had to take a loan at 10% interest rate which is xxxx high, but the car was an urgency that tome and I had to go forward with it. Kindly go for another dealership, not this one. This review is not meant to bring any negativity, but to actually create awareness of how people can scam you.

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I bought a Genesis GV70 18 months ago here and I am very pleased with the car itself. I am moving back to Europe and visited Hyundai Stevens Creek to get a price on my car, the car itself is like new with 7000 miles on the odometer. They offered me over 40% less than I paid for it 18 months ago !!!! Interestingly a competitive Japanese dealer offered me 20% more than Hyundai themselves. So if you are going to buy a Genesis don't buy it in Hyundai of Stevens Creek!

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If you are thinking of buying a car here please take the time to read this first. Literally, the worst dealership that I have done business with. My family bought a 2019 Hyundai Ioniq here back in November 2022. The car had some registration issues because the dealership sold us a car with NO PINK SLIP!! I called to ask when I would get the license plate back in late January 2023 which was 3 months after the purchase. A sale associate told me to wait another 2-3 weeks because the DMV was backed up without checking anything. After 4 weeks and still haven't ... Read More

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DealerRater - Apr 11, 2023

If you are thinking of buying a car here please take the time to read this first. Literally, the worst dealership that I have done business with. My family bought a 2019 Hyundai Ioniq here back in November 2022. The car had some registration issues because the dealership sold us a car with NO PINK SLIP!! I called to ask when I would get the license plate back in late January 2023 which was 3 months after the purchase. A sale associate told me to wait another 2-3 weeks because the DMV was backed up without checking anything. After 4 weeks and still haven't received the license plate or the title. I contacted the dealership again and another sales associate told me to wait another 2-3 weeks. After another 2 weeks and still haven't received anything. I contacted the dealership again and demanded to talk to a manager. The person I spoke to was Mike the sales manager. He told me that the license plate has already been sent out in December 2022 but I didn't get anything in the mail and I would have to contact the DMV directly to get a replacement. Within 2 days, I received a letter from the DMV saying that the car could be impounded and we could be fined if we continue to use the car due to the registration process being incomplete. Keep in mind, when we buy the car we PAID FOR THE SERVICE FEES so that the dealership can take care of all the paperwork. So it was shocking to us that they didn't complete the registration process. On top of that, how could the DMV send us a license plate if the registration process was never completed in the first place? We drove directly to the dealership and spoke to another sales manager there at the time named Dave. Dave was also no help. We left the dealership stressed and worried because we still don't know what was going on with the car after we PAID OFF EVERYTHING and 5 months later still have no registration or the title of the car or anything to show proof of ownership. The next day, I was told by Dave to contact Billy another sales manager there to get a loaner car to use in the meantime while they try to figure out what was going on that caused the registration process to be incomplete. Billy told me "I'll reach out to you later today and tell you how long to expect". That was the last thing I heard from Billy man. 2 weeks later when the loaner car agreement is about to expire. I reached out again to follow up with the process. After 3 direct unanswered calls and a series of "Please leave a message at the tone" from getting transferred by sales associates, I had the pleasure to speak to Mike again. This man did not help with anything at all as he blamed Billy as the main person working on the case and Billy was not working that day. He told me the problem was that the DMV doesn't have the pink slip of the car because the last owner was a military person so he/she traveled to many different states. And they can't locate where the pink slip is. They don't know who this person is as the car was bought through an auction. HOW ARE YOU GOING TO SELL PEOPLE CARS WITH NO PINK SLIP???? At the end of the conversation, Mike said he will send the loaner extension in a couple of hours and he will tell me how long to expect. He did not send anything. I had to go call chasing to get this man to send me the loaner agreement the NEXT day. At this point, we don't even want the car anymore. We want to buy a car, not the hassles. Stevens Creek Hyundai has terrible customer service. As soon as you pay off your car, they still stop caring about you. They DO NOT take care of their customers. Everything is shady and non-transparent at this dealership. They will push your issues around to different people and different contact points. It has been an EXHAUSTING and DREADFUL experience dealing with the people here. I would not recommend this dealership to anyone. Take your money and go buy at some other Hyundai dealership. I would give this place 0 stars if I could.

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Recently had an problem with a 2019 Accent (some fuel injection issue it would seem). I brought the car down to Stevens Creek Hyundai and had such a great experience with the whole process that I wanted to share it. Alma B in Service was helpful and easy to communicate with. She let me know that there was a recall item that they would handle at the same time. Alma kept me updated on the process (which went really quick, drop off to pick up). It was all covered under the warranty, and with a level of courtesy and professionalism I'... Read More

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DealerRater - Jan 19, 2023

Recently had an problem with a 2019 Accent (some fuel injection issue it would seem). I brought the car down to Stevens Creek Hyundai and had such a great experience with the whole process that I wanted to share it. Alma B in Service was helpful and easy to communicate with. She let me know that there was a recall item that they would handle at the same time. Alma kept me updated on the process (which went really quick, drop off to pick up). It was all covered under the warranty, and with a level of courtesy and professionalism I've not before experienced at ANY dealership. Thank you Alma B !

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Very Unprofessional 1. They force one to buy maintenance contract 2. They force one to give feedback 100% perfect, nothing less. 3. Long wait time to get the documentation and car delivery 4. Post sales Service is very-very poor.

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I was looking for new Hybrid vechiles. This Dealership does not have ethics and completely into LOOT practice. They were asking for more than 5k markup for car giving excuse of chip shortage. I can understand giving deposit to be in line due to lack of supply in car manufacture backlog but common asking markup on MSRP is LOOT. Agent were not interested to show or discuss alternative just keep showing xl sheet of waiting line. $3000 for gas car and >$5000 for hybrid or phev car. Stay away from this dealership unless you want to get rip off. Rude Agent ... Read More

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DealerRater - Jul 5, 2022

I was looking for new Hybrid vechiles. This Dealership does not have ethics and completely into LOOT practice. They were asking for more than 5k markup for car giving excuse of chip shortage. I can understand giving deposit to be in line due to lack of supply in car manufacture backlog but common asking markup on MSRP is LOOT. Agent were not interested to show or discuss alternative just keep showing xl sheet of waiting line. $3000 for gas car and >$5000 for hybrid or phev car. Stay away from this dealership unless you want to get rip off. Rude Agent didn't even discussed further about gas model.kr.other options. Once they.find you have hesitant regarding markup values. They will not show any interest or talk any further.

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This dealership clearly has a different standard of ethics than I do! From my experience it seems they have no regard for people and are all about making money. I drive my disabled parents in their car and I was hit and injured. Their car was totaled in the accident. We've been searching for another car within our combined budgets that would fit all the accoutrements of a 100% service disabled Vietnam Marine who somehow survived 5 strokes last year, his service dog, his wife who is on a walker and my newborn because I am her primary caregiver and have ... Read More

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DealerRater - Jun 16, 2022

This dealership clearly has a different standard of ethics than I do! From my experience it seems they have no regard for people and are all about making money. I drive my disabled parents in their car and I was hit and injured. Their car was totaled in the accident. We've been searching for another car within our combined budgets that would fit all the accoutrements of a 100% service disabled Vietnam Marine who somehow survived 5 strokes last year, his service dog, his wife who is on a walker and my newborn because I am her primary caregiver and have to bring her with me often while acting as their chauffer. We are a hundred miles away from this dealership and had to rearrange 5 people's schedule to get us there for a car that fit the bill. We spoke with one of the sales people for 3 days about this car and asked to put down a $4,000 deposit for them to hold it until we got there, which they declined. Between 3 people's medical appointments this was the soonest we could arrange to physically visit the dealership. In this "post" Covid world there are ways to complete all the paperwork ONLINE - which they chose not to do. We were literally on our way out the door and they told us they sold the car. Their only response is "we don't hold used cars". They knew we were coming and what time we would be there, we offered a holding deposit, they knew the relevant information keeping us from being there 3 days ago when we found the vehicle online. We had an appointment to buy the car this afternoon and they sold it out from under us! What a waste of time and effort! My father almost saw it coming, he said, "we'll get there and they will have sold it while we were on our way". I heard him, but felt it was a joke because we had an appointment to finalize the purchase. Perhaps the JOKE is this dealership!

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I NEVER give reviews but this experience was just so degrading and awful I had to. Came here with my mom to look at a specific car I was interested in. Right off the bat the first employee we ask for help says “I’m busy with people who have appointments.” in a really rude manner. He directed us to a man (not naming names) who looked like he’d rather be doing anything else than helping us. He asked us “who’s the car for?” He made it seem like we were wasting his time. And when I said ... Read More

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DealerRater - Oct 3, 2021

I NEVER give reviews but this experience was just so degrading and awful I had to. Came here with my mom to look at a specific car I was interested in. Right off the bat the first employee we ask for help says “I’m busy with people who have appointments.” in a really rude manner. He directed us to a man (not naming names) who looked like he’d rather be doing anything else than helping us. He asked us “who’s the car for?” He made it seem like we were wasting his time. And when I said me, he gave me the most uncomfortable up-and-down head-to-toe look I’ve ever experienced in my life. I guess I looked too poor to be buying a car? Or maybe he was judging my looks, not entirely sure. Then he asked “how serious are you about purchasing?”. Like how can I be ready to hand over my money if I haven’t even seen the car and test driven it?????! He also made uncomfortable comments to me and my mom implying we couldn’t afford the car and why I was only looking at the base model. His knowledge about the car itself was truly lacking as well. I will not be coming back here EVER and will be telling my friends/family to not come here as well. We own a Prius, Lexus, Mercedes, Tesla and Porsche Cayenne so we know a lot about buying cars and can definitely afford buying a Hyundai. Never have I EVER experienced such horrible customer service from a dealership and their staff in my entire life. The look of shock on his face when my mom and I drove off the lot in a Mercedes was something I wish I had captured with a camera. All in all, these 2 employees made me feel like I didn’t belong and like I was a criminal of some sort. Avoid this dealership at all costs!!!!

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This is the worst store of Hyundai dealer on Stevens Creek Blvd . Their staff are arrogant and brusque and rude, discriminates against ethnic minorities and women, and it's extremely brutal and fraudulent sales methods have made Hyundai's reputation discredited. Never buy a Hyundai again, Never, Never!!! your service is the worst in the world.

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I really hope the system will give me a chance to put negative star. This is the worst dealership I have met. THE WORST. The sales are rude and unprofessional. They provide a price and get really aggressive when I asked for all payment detail. The price given is much higher than the market average but the sale insist it's the lowest price. And they laughing at you again and again when you ask price. "They are trying to sell you their car for a profit but I'm a good man who don't play games with ... Read More

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DealerRater - Aug 20, 2021

I really hope the system will give me a chance to put negative star. This is the worst dealership I have met. THE WORST. The sales are rude and unprofessional. They provide a price and get really aggressive when I asked for all payment detail. The price given is much higher than the market average but the sale insist it's the lowest price. And they laughing at you again and again when you ask price. "They are trying to sell you their car for a profit but I'm a good man who don't play games with my pricing". LOL What a drool!!!

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If there was a way to give 0 stars I would. I have never been to a worse dealership in my entire life. How this place stays in business I will never know. This dealership has taken lying and stealing to a whole new level. Too long to explain but in the end after we found out they lied, we went back and ended up fighting for weeks for a refund. Even then they laughed as they jerked us around telling us the check was there, us driving out and waiting for an hour, them telling us its not there yet. ... Read More

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DealerRater - Jan 25, 2021

If there was a way to give 0 stars I would. I have never been to a worse dealership in my entire life. How this place stays in business I will never know. This dealership has taken lying and stealing to a whole new level. Too long to explain but in the end after we found out they lied, we went back and ended up fighting for weeks for a refund. Even then they laughed as they jerked us around telling us the check was there, us driving out and waiting for an hour, them telling us its not there yet. This went on several times, all the while they sit behind the glass where you can see them laughing at you. WORSE EVER. Should be out of business.

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My money got stolen from my wallet. I was here today for my car Recall service and as usual, i parked my car for inspection and the gentleman who was inspecting the car after inspection asked me to walk to the office to register myself. Without realizing that i forgot my wallet in the center console I started walking to the office but within few seconds i realized that i left my wallet in the car so i rushed back to car which was being parked by the same gentleman to a parking spot, when i reached the car that ... Read More

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DealerRater - Dec 9, 2020

My money got stolen from my wallet. I was here today for my car Recall service and as usual, i parked my car for inspection and the gentleman who was inspecting the car after inspection asked me to walk to the office to register myself. Without realizing that i forgot my wallet in the center console I started walking to the office but within few seconds i realized that i left my wallet in the car so i rushed back to car which was being parked by the same gentleman to a parking spot, when i reached the car that gentleman came out a bit panicked which made me doubt as i was walking back to the office with my purse i checked my wallet and $200 were gone. I went back to the same gentleman and asked politely if he has taken the money then this is the time he gives me back and i won't complain but he denied. I then approached the manager and before he could speak to me the same gentleman had some talk in a closed room with the manager and the manager came out to me and listen to the problem. Without any help he straight away said that he cannot do anything, his employee doesn’t steal and he is not going to give me $200. Wow, I felt like I did not accuse anyone yet of stealing as I did not have proof and was just asking to check the camera footage and then he says the cameras do not work since 2009 when they took over the building, and that's it. I called 911 but the officer was also not able to help as i did not have proof that I had $200 in my wallet and I cannot prove that my money was stolen. I am going to definitely complain to Hyundai about it but looking at the attitude of the manager I am never walking back here again Please be careful guys

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I've never met a worse salesman in my life. I'm driving to different dealerships to get numbers to compare with what I will end up buying. We looked at a couple of cars which he kept asking about the color when I told him 3 times no, as to what I wanted! We went inside and when I asked him about numbers he said, Are you buying the car today? I said no, but if your numbers work out I'll be back... his answer to me??? Go look online all the information is there! Really???? So you can'... Read More

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DealerRater - Nov 21, 2020

I've never met a worse salesman in my life. I'm driving to different dealerships to get numbers to compare with what I will end up buying. We looked at a couple of cars which he kept asking about the color when I told him 3 times no, as to what I wanted! We went inside and when I asked him about numbers he said, Are you buying the car today? I said no, but if your numbers work out I'll be back... his answer to me??? Go look online all the information is there! Really???? So you can't give me any numbers to work with,? No, go online! I will tell EVERYONE I know NOT TO GO TO YOUR DEALERSHIP!!! WORST customer service I've ever seen!! ps I've owned 3 businesses, been in customer service all my life AND worked at a dealership for 3 years... go teach your salesmen how to do their job... and btw, your sales area is old and disgusting!!

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I was researching the 2020 Kona EV Ultimate and called into the dealership for information, including about financing and leasing - could not get any over the phone, they insisted that we come in. We did and test-drove the car (nice car). But then, when we asked for the financing and leasing details, indicating that we will not make a purchase on the spot but need to go home and crunch the numbers, we were frozen for over half an hour and then given some outrageous quotes that basically said "Go Away!". This dealership feels that the above model ... Read More

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DealerRater - Nov 17, 2019

I was researching the 2020 Kona EV Ultimate and called into the dealership for information, including about financing and leasing - could not get any over the phone, they insisted that we come in. We did and test-drove the car (nice car). But then, when we asked for the financing and leasing details, indicating that we will not make a purchase on the spot but need to go home and crunch the numbers, we were frozen for over half an hour and then given some outrageous quotes that basically said "Go Away!". This dealership feels that the above model is "hot" and warrants $7000 OVER MSRP (yes! you read that correctly - i.e. $9000 over invoice!!). That is a total of $55K which is equal to top of the line Tesla 3. Then the lease (36 months, 10K miles annual, $5000 down payment) was quoted as $912/month (including 9.25% local sales tax). The loan (again. $5000 down payment) was quoted at $756 / month (72 months). Please compare with Tesla 3 Long Range (322 miles compared to the 258 for the Kona) purchase price $48,490 (available on their web site - no games no horse trading), with same down payment ($5200) the lease is $506/month or a 72 months loan(after $5k down) is $689/month. So, if you are looking for the old style opaque process where you are being reeled in to pay without the benefit of comparing and making educated decisions, use this dealership. Otherwise - go to a place where your intelligence is better respected.

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This place is what gives buying a car from a big dealership a bad rep. E-mailed interested in a pre-owed Jeep advertised on the internet, received no call, just an e-mail that indicated the vehicle was sold. Then two days later I still see the vehicle advertised on the web so I decided to call, then was told that it is there. Tried to get information and give them my trade information, and if it worked I would give them a deposit over the phone to hold because I'm two hours away and didn't want to waste a ... Read More

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DealerRater - Sep 25, 2019

This place is what gives buying a car from a big dealership a bad rep. E-mailed interested in a pre-owed Jeep advertised on the internet, received no call, just an e-mail that indicated the vehicle was sold. Then two days later I still see the vehicle advertised on the web so I decided to call, then was told that it is there. Tried to get information and give them my trade information, and if it worked I would give them a deposit over the phone to hold because I'm two hours away and didn't want to waste a trip in case the car wasn't there or waste my time with some salesman giving me the run around, but I didn't have too.. unfortunately that's exactly what I got. Three days and two sales people later still the run around with no answers! They kept saying "we're very busy with clients" and also too busy asking what my credit score is when I told them I'm a cash buyer, and yet would not provide final numbers or clear on what their fees are? Always giving me some story, I got this from two salesman, David and Daniel. I called again asking to speak with a Sales Manager figuring that maybe the Manger would take selling cars more seriously and he would give my inquiry and information to a salesman with more time on their hands, but when you call back another salesman picks up and refuses to transfer the call to a Manager and wants me to start the entire process again when I'm already in their system....., that's how I got to the second sales person, promised he would help me, when I told him which car I was interested in on their inventory, I once again was given the run around, I think they no longer have the car and just want me to drive for two hours to convince me on another vehicle or something, I'm so confused..... I don't want another vehicle I called about the Black Jeep Grand Cherokee they have on their lot, I'm not a Hyundai customer, and at this point they have left a very sour taste in my mouth to want to move forward with anything when it didn't even start, sad really. It appears their approach is to exhaust the customer and take the fun out of buying a car, and they succeeded, congratulations to David and Daniel the two sales people I've spoken with and neither could provide the information so I make the drive and buy the car.

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Steven creek Hyundai has the pathetic customer service ever. It’s been more than a month now I bought a Hyundai Sonata Hybrid model car from them and I don’t know how many times I contacted them for my 2nd key for the car. But still I am just getting excuses from them not the key. I suggest not to go to this dealership ever. They don’t know how to treat a customer.

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The service advisors are not for you. Their job is to charge you as much possible for as little as possible even though they know the car is not going to be fixed. Shady. Super disappointed. Then they call you a lier for leaving a bad review. Go somewhere else. Also promised to check the car in one day, actually finished a week later. Car got scratched in their parking lot. Keep your money Hyundai Stevens Creek. Your business should and will die. Hyundai Assurance is a joke. Will never buy Hyundai car ever again. Go Tesla.

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DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses. Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR ... Read More

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DealerRater - Aug 24, 2018

DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses. Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR SURE FOLLOW UP AND MAKE SURE HES NOT WORKING THEIR ANYMORE. HE IS A THIEF!!!!!!!!!!!!! And the other guy he was unrespectful and he said hes the manager. Michael lopretta (all of them pretend to be the manager).I have never seen a customer service like this before in my life. For a sunglasses they abuse you. And kick you out. I feel bad for them. When they steal a $400 sunglasses im sure they STEAL LOTS OF MONEY FROM CUSTOMERS. DO NOT TRUST THEM. THEY WILL RUIN UR CREDIT TOO. THEY DONT KNOW HOW TO RUN UR CREDIT. WORST EXPERIENCE EVER!!!!!!!!!!!!

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We took our Elantra to this dealer twice in 2018, in January and again in June, with a continuous loud noise coming from the front of the car. Both visits they failed to identify the noise, sent us off without addressing the problem. (And this was a loud noise.) We took a trip to the Grand Canyon right after the June visit to Stevens Creek service department. The air conditioning quit in the desert. The noise was the air conditioning ‘s clutch and condenser failing. And this dealer’s service department had failed to identify the problem, not once but twice. ... Read More

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DealerRater - Jul 19, 2018

We took our Elantra to this dealer twice in 2018, in January and again in June, with a continuous loud noise coming from the front of the car. Both visits they failed to identify the noise, sent us off without addressing the problem. (And this was a loud noise.) We took a trip to the Grand Canyon right after the June visit to Stevens Creek service department. The air conditioning quit in the desert. The noise was the air conditioning ‘s clutch and condenser failing. And this dealer’s service department had failed to identify the problem, not once but twice. Dangerously inattentive service department!

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We had a wonderful experience at Stevens Creek Hyundai. We were treated in a very professional manner with courtesy and honesty. We will most definitely recommend our salesman Linh Mong and this dealership at Stevens Creek Hyundai to all our friends and family if they are looking for recommendations for a new vehicle.

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I just leased my seventh car with Hyundai and the last five of them with Stevens Creek Hyundai. Soon, I'll lease my 8th Hyundai (for my son) - for sure again with Stevens Creek Hyundai. I'm working there with Dave Gill and I'm extremely satisfied with his service.

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Linh went above and beyond setting me up with my new car. He worked with both my father and I, accommodating our special out of town circumstances. He got me in right away to purchase the car, and followed up to make sure everything was ok.

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Lihn Ming is very accomodating. He reply right away on my email questions and I did not feel pressured or aggressive in buying a car. Especially when we got in the dealerships office. It was vey calm and good business. He really help us a lot more than we expected

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This lease experience was the best experience we have ever had. Pricing options were given for us to view, whick includes different mileage options, different down payments, etc. We were given a thorough explanation of the features in the car and all of our questions were answered. We were treated with respect and our requests were handled with ease. Once the car model and pricing were solidified the turnaround time from agreement to driving of the lot, was quick and we were on our way. We will be coming back for our other car needs! Thank you!

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Ernel helped guide me through the process of getting my first car in a professional and friendly way. He was very helpful in explanation and telling me how to best build my credit.

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- My experience with Stevens Creek Hyundai was for their online sales only - I thought that car buying was supposed to be a confusing, difficult, haggle-y mess. Linh Hong, in charge of online sales at Stevens Creek Hyundai, was very straightforward about all pricing and options available and was able to complete my purchase quickly and easily. I would definitely recommend the online route over traditional car sales in the future.

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Best car buying experience I had. Excellent customer services from Linh Mong. He emailed me a price quote and that was exactly how much I paid. No hassle. Honest and straight forward. Out the door in a little over 3 hours.

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found scratches on certain areas of the car after i took it home and looked the next day. the dealership was quick and friendly needs more customer parking or more room period

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I feel I got a very good price and the service I wanted, being transparent, honest, straight-forward communication. I will definatetly consider Hyundai, this salesman, and this dealership in my next auto purchase.

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The dealership was very clean and efficient in helping me with the car that I wanted to buy. Would recommend this place to anyone I know.

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The car is what I expected. The Salesperson was very knowledgeable of the vehicle and fully explained the features. The service department was closed during the purchase so he could not introduce me to the service team.

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Our experience at Stevens Creek Hyundai was overall great! I and my wife had done several days of research since we started looking for a second car, and finally got to this place because they offered a really nice deal on a new 2018 Sonata SE, which has a powerful 2.4L engine and the blind spot mirror feature we were looking for. The deal got even nicer when we visited, so we made our purchase right away. It was nearly hassle-free. We recommend this dealership to friends and family!

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Michael Vu was professional and gave us a pretty good price. We did test drive at our first visit. We couldn't make up our mind and decided to take some more time to look at other options. We did not feel any pressure. After some more survey, we returned and close a deal with Michael. The overall experience was pleasant.

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As I was working a lot of hours at work I did not have time. However, my friend whom has already bought a couple of vehicles with Ernel Flores and highly recommended him worked with Ernel for me and was able to work out a deal that worked for me.

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I just purchased my brand new car from Ernel. I had a really great experience when I already was having stressful thoughts. This was a great experience over all. Thank you Ethel and Stevens Creek Hyundai staff for all your help.

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Overall great experience. I am very happy with the purchase and Hyundai is really making a difference with its current models. Bill was very helpful sales rep.

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Dave Gil was very professional and got the exact car we wanted for a reasonable price. He did an excellent job. I would recommend Dave to anyone wanting to buy a Hyundai.

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Linh was very helpful and greeted me with a smile. He was transparent about the costs, and didn't try to sell me anything I didn't need.

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I am happy with the vehicle and the dealer experience. The entire experience was simple, effective, and efficient. This is my fourth Hyundai with just as many dealers. I do plan to buy either a Genesis or Hyundai next time and this dealer is the most likely choice.

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I had a great experience at the dealership, and Ernel helped answer all my questions and concerns for the car. I would definitely recommend this dealership to my family and friends who are looking for a new car in the future, and I will tell them to look for Ernel! Thanks again!

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This is the worst Dealership ever. I bought 2017 Hyundai Tucson from Stevens Creek Hyundai and within a month battery got dead. I took couple hours off from office and went there for emergency service but they were asking appointment, wait all that. Finally I took my keys and came without any service and they don't even care. Service department and sales both are bulxxxx. When you buy the car they behind you and once sold they are like who are you.... I don't re-command this dealership to anyone, even I will stop people if someone going there. They ... Read More

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DealerRater - Nov 20, 2017

This is the worst Dealership ever. I bought 2017 Hyundai Tucson from Stevens Creek Hyundai and within a month battery got dead. I took couple hours off from office and went there for emergency service but they were asking appointment, wait all that. Finally I took my keys and came without any service and they don't even care. Service department and sales both are bulxxxx. When you buy the car they behind you and once sold they are like who are you.... I don't re-command this dealership to anyone, even I will stop people if someone going there. They should take priority for their mistakes.

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I got what I wanted out of a car and it didn’t take all day. I’d recxomend going here any day and plan to when asked. We are a hyaundai family and I’ll be buying my daughters car here too

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It was such a great experience with Dave Gil that I came with two more of my friends and purchased two more cars at the same month. I would strongly recommend Stevens Creek Hyundai to all of my friends.

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I had a great buying experience. Ernel answered all of my question and I swear I had a million of them. Being a woman and coming to the dealership by myself, I didn't feel like I was taken advantage of and I felt respected by Ernel and the Jay. There is a great team over at Stevens Creek Hyundai! Go buy your next car here!

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Dave Gill was EXCELLENT and was very easy to work with. I appreciate his level of understanding my needs and got me in and out very quickly without much wait.

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This dealer was very competitive on price and had extra coupon incentives which sweetened the deal. My sales person, Micheal, was knowledgeable and did a good job balancing time with me as other potential customers came in the shop. The finance man, Jay, did a great job explaining options without the "high pressure" approach. I recommend this dealer for your future purchases.

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They were right there to help me out my needs on wanting to buy a car. Very friendly! They explained everything well! Love my car!

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I had a great experience with Dave Gil and Stevens creek Hyundai. If your in the market for a Hyundai ask for Dave Gil. He is very professional and at times a little direct but that's ok because it made negotiating fast and efficient.

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I didn't expect that car buying would be this easy and stress free. It was a good experience that I already shared with some of my friends and recommended the Dealership to them. I proudly introduced and showed them my brand new Ioniq and explained the warranty that came with it.

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The staff are Stevens Creek Hyundai were incredibly professional and friendly. Their Internet Sales Manager was quick to respond to my inquiry and helped my family figure out that best car for us at the best price. The experience was seamless and straightforward.

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The staff (Linh Mong) was kind and professional. He provided a reasonable and competitive price and helped me to lease a car smoothly. Thank you.

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No pressure sales tactic used. Sales representative listened to what I had to say. Worked for me to get me the best price for the car.

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I enjoyed working with my salesman who was knowledgeable about the car I purchased it is a nice dealership and he introduced me to the service department

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The Agent I was working with was named Ernel. He was open and honest about my options. He also was not too aggressive and gave me time to think about this big decision of purchasing a new vehicle. I would definitely recommend him to my friends and family.

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My salesman, David G. was very patient with me and explained everything to my satisfaction. I left dealership knowing i got a good car for a good price. I will refer him to my friends.

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My sales person Ernel, was very professional. He gave me online pricing which was very competitive. Coming into the dealership was I spent less than an hour wrapping things up. Thank you Ernel for the hassle free experience.

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Linh was very good, he perfectly understood our requirements. He gave us lots of options and test drives too. He even came and picked us up during the delivery day. The experience was super fantastic. Thanks Linh for making it happen so promptly.

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I went in and was greeted by Bobby he helped us find the car we wanted. Test drove the car and decided to buy it. We discussed the price with Ernel and he gave us a great deal. Thanmks Stevens creek Hyundai.

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I dreaded the thought of going into a dealership but Ernel has completely changed that for me. We had talked about what I was looking for and when I showed up for my appointment he had the car pulled up and ready for a test drive! He answered all of my questions with patience and professionalism. I can't thank him enough for helping me get in and out quickly and painlessly with the perfect car.

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Was a very good experience going via the internet and was able to select the car with the color/options that I wanted at a fair price. I have an older model Elantra as well as the new one I bought and really like the product line. Internet sales person answered all questions and returned all phone calls promptly. I was happy with the trade in offer I got on an older vehicle I also owned. Was a good experience all around.

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Excellent service and sale support from Linh Mong. He did every possible thing to sell me this car and I am really happy and satisfy with services he provided.

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I was completely satisfied with the service I got from Lin at Stevens creek. I would highly recommend having anyone else purchase a car through L I would highly recommend having anyone else purchase a car through Lin

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My experience here at Stevens Creek Hyundai was nothing more than exceptional. From the moment i walked in to the moment i walked out. Everyone was attentive and helpful. Thank you.

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We had a great experience with Dave Gil I would strongly recommend him to our family and friends. He was straightforward kind and courteous and we got the type of deal we wanted.

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I really liked my last experience because Michael listened to what I needed and delivered. There were no hidden fees (in fact the price was lower than his original quote) and he had everything ready for me and didn't haggle, waste my time or make me uncomfortable (which had been my previous experiences with car buying). Looking forward to my next car purchase with Michael.

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This new car is amazing, I really like the new technology the car has. Great customer service, he showed me how used all the features in my car. Thank you for all you help and showing how used all new features.

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Just drove off with my new 2018 Sonata SE. A friend had recommended this dealership, and Michael Vu specifically, as the one their family trusts. Michael Vu was able to give me a solid price. He's been working there 12 years so that says something. Paperwork was fast expert and efficient. Michael is a low key, no pressure guy who knows his stuff. His direct number is 408 691 8497. Saved me a lot of time, trouble, and hassle. I had looked at the Accord and the Camry. Toyota really dropped the ball by being one of the few manufacturers to not offer CarPlay/... Read More

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DealerRater - Oct 7, 2017

Just drove off with my new 2018 Sonata SE. A friend had recommended this dealership, and Michael Vu specifically, as the one their family trusts. Michael Vu was able to give me a solid price. He's been working there 12 years so that says something. Paperwork was fast expert and efficient. Michael is a low key, no pressure guy who knows his stuff. His direct number is 408 691 8497. Saved me a lot of time, trouble, and hassle. I had looked at the Accord and the Camry. Toyota really dropped the ball by being one of the few manufacturers to not offer CarPlay/AndroidAuto. That doesn't fly here in Silicon Valley. The great thing about the Sonata is even the base model has backup camera and blind spot detection. With their competitors you have to fish around for a higher end model and/or a safety package to protect your family. Hats off to Hyundai for just making it standard.

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My experience at Hyundai was great! They were vey flexible and helped me in every aspect of getting my new car. They helped me get a financial plan that I could afford. They were patient with my decisions and did not rush me into anything. I felt like they were really honest and didn't try and get more money from me. I would definitely recommend this place to all my friends and family. Thank you Linh!

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I contacted several dealers around Northern California. Linh from Stevens Creek Hyundai was the only one that would give me a price over the internet. I shopped their price and nobody could top the deal I received from Stevens Creek Hyundai. I'm not the type who wants to go into a dealership and get worked by the sales people, I just want a fair price. I gave several other dealerships an opportunity to beat their price and nobody could.

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Thank you for the wonderful services and price of my new car. I love you my new car and all features my car have. Thanks for service and the experience.

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I bought my 2017 Elantra from here. Mr. Bill Ayres was the sales person. He was super cool, took time to answer all the questions and walked me through the whole process smoothly. They offered good pricing too compared to other dealers nearby. Except few instances of pushing me to lease or selling their maintenance package, they give me space to complete my purchase with complete satisfaction. Recommend this place. And Bill too.

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Linh a great salesman and friendly. When the sale is deal. I am going to pick up my car at dealer. Linh provides a great service to pick up at my place than I can drove my new vehicle home.

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good place. I glad I came down. Michael was good. No hassles. I got what I wanted. I will buy again. I was quick and easy.

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My experience with Stevens Creek Hyundai was great. I worked with Dave Gil the entire time and found him to be very professional and extremely easy to deal with. I live in Pacifica but drove to Santa Clara because my first contact with Dave was so easy and I wanted to work exclusively with him to purchase my car. I would recommend Stevens Creek Hyundai and Dave Gil to my friends.

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Excellent service and buying experience. This was a best experience buying new car. Overall i am very happy and satisfied. I will recommend my friends.

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It was a pleasure to make a purchase at your dealership, which name is Stevens Creek Hyundai. Very grateful staff. Thank you for your service!

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Already addressed this, in this review, Don't want to repeat myself, I will always be a customer for the rest of my life as I will not drive anything except Hyundai vehicle. Best vehicle ever made!!!!

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I trust Hyundai cars because I drove them for years without any issue. I have and will continue to recommend friends and family members to buy Hyundai for its reliability and cost effectiveness. Stevens Creek Hyndai is a great dealership.

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Quick, fair and satisfied with purchase. The process was great and I highly recommend this dealership. Michael was quick and understood my needs from the start to the end. He even stayed late to accomodate my schedule.

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I bough tucson 2016. The car is great. The salesman is good, he explains everything about the car. I am very happy with my purchase.

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From the moment we walked in to the dealership we were greeting in a timely manner and attended to with respect to the time we had available to lease a new vehicle. Very good customer experience with Linh. He is professional, courteous and respects the customer.

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Linh is a friendly and helpful sales person worth recommending for a pleasant buying experience! The Ioniq hybrid car is stable at 75 miles per hour, Hyundai has come a long way. Keep up with the good work.

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Excellent service. Everything was explained in an easy manner, test drive was enough. Financing services were great. Seller was friendly and respectful. Answered all of my questions regarding the car.

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Good service and good people. Very sayisfied Of what i get. I recommend this place with family and friends. Thanks for helping me to get my new car. Definitely come back here if i need another one.

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My husband and I were very happy with our experience. Bobby was a great sales person, and the entire rest of the staff was great as well!

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Me and my family were treated very well since day one by all the staff and thru out all the buying and acquisition process, especially by Mr. Linh Mong.

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Thank you Steven Creek Hyundai for the excellent service and made my purchased smooth and easy. They helped me with everything, explaining me how set up my bluetooth and showing my audio system works. The car is amazing has all the devices I wanted and needed, I love my new car!

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Lihn was professional, helpful and saw to my needs. He worked with me on price and allowed me the time and space to sell my current vehicle. I never felt pressured or pushed to make a decision I didn't want to make.

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Great experience Price was great compared to other Dealer. David Gil and his staff made the buying of the Santa Fe easy. least amount of time spent signing paper work eve,r less than Two hours we were off the lot and driving the car home> Greg Eglesia

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This was the first time I went to lease a new car by myself, so I was definitely nervous. But from the minute I stepped into the dealership I felt welcomed. When I started working with Mike, he made sure he knew what me needs/wants were in my new vehicle and explained all of my options in depth. Once the vehicle was chosen, Jerry and Jin helped me finish up the transaction quickly and efficiently. All three gentlemen answered all of my questions and I left feeling fantastic about my interaction. They gave me peace of mind throughout the ... Read More

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DealerRater - Aug 12, 2017

This was the first time I went to lease a new car by myself, so I was definitely nervous. But from the minute I stepped into the dealership I felt welcomed. When I started working with Mike, he made sure he knew what me needs/wants were in my new vehicle and explained all of my options in depth. Once the vehicle was chosen, Jerry and Jin helped me finish up the transaction quickly and efficiently. All three gentlemen answered all of my questions and I left feeling fantastic about my interaction. They gave me peace of mind throughout the whole process. I will definitely be back when my lease is up!

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We decided to lease a 2017 Hyundai Sonata Plug-In Hybrid Limited and had a wonderful experience with Stevens Creek Hyundai. Michael emailed me to confirm that he could get the model and color that we were looking for, and we went in to do a test drive and complete the purchase/lease. The process at Stevens Creek Hyundai was very fast in terms of being able to complete the deal and paperwork compared to our prior lease experience of a different make of car at a different dealership 3 years ago.

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Excellent dealership and staff. I already recommended this dealership to my coworkers! 2017 Sonata Sport2.0T is a great car and gives a lot of fun to drive on a daily basis.

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Thanks for the help Linh! I am very happy with my Hyundai Elantra Limited so far. It drives great, as great features, and looks good too. Looking forward to doing business with you again once I finish with this car.

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Had a good experience in buying my Hyundai Sonata!! I was given good deal by Michael and also was explained in detail about maintenance plan. It helped me understand my monthly amount.

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I bought a used Santa Fe 10 years ago and have loved that car. When we were in need of a new car we went to Stevens Creek Hyundai and were greeted by Ernel Flores. He was terrific. A couple of hours later I drove away in a gorgeous new Tucson and I love it. Very professional interaction and fun, too.

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There was no bartering, yet they did the best they could for me. I asked for what I want and got it. Lihn was exceptional going above and beyond for me. Coming from a sales background I was impressed. He was fun, caring, and kind enough to check in with me still.

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Found information on dealership on-line and made appointment by phone for demo of a hybrid Sonata Limited. David greeted us at the appointed time and also allowed us to try out our "fit" in a mid size SUV for comparison. Absolutely fell in love with the Hybrid Sonata Limited we had demo ride in - and purchased it. First time ever for us with "love at first (sight) ride.

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Interacting with Michael Vu was actually a pleasant and enjoyable experience compared to other experiences with different dealers and salespeople. Costco price sheet made the purchase decision simple and didn't have to spend hours asking for a better price or driving to other dealerships.

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