Customer Testimonials
Came in to just get an oil change but the experience wasn't great. Upon checking-in they present you with ridiculous recommended service packages selling snake oil additives. Then you get told you are due for services that are not true. Then I get a text message from a sales person asking to buy my car. After the oil change was completed I get another message that my cabin filter needs to be replaced for a whopping $111.71 when I know I had just replaced it myself recently. After I got home, I took the cabin filter out and it was ... Read More Yelp - Nov 11, 2026
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great service
Good sales person; terrible finance person.
Bought tires here because we have the maintenance plan- they didn't even bother putting caps back on 3 of the valve stems... and the remaining one was broken (like someone over-torqued it). I could see them reusing our old ones to be cheap but this is ridiculous - so my wife has been unknowingly driving around without caps - irresponsible on their part. Thanks Paul.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
These guys swapped me 3 lease for a 2 year right before I signed it.
They just suck. Always trying to up sell. Always have to be wart when visiting and they don't provide any transport and charges for credit card. That is a nickel and dime for a giant conglomerate like DGDG. Shame on you
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
I had a wonderful experience working with Brian Baker. He was completely transparent, provided timely communication every step of the way and went above and beyond to secure a great deal for me with zero gimmicks. Brian and his entire team were professional, warm and welcoming. If you are looking for an honest, straightforward buying experience, I highly recommend asking for Brian (he truly does his best to get you the best possible deal he can). A huge shout-out to Gabriel as well (who was just as helpful and warm).
Came to this dealership to try to help my parents purchase a car. Car sales people were kind and accommodating. Beware of the finance department - they will pressure and swindle you into overpriced maintenance plans.
They claimed that the basic maintenance package was "only $10/mo". I asked directly what the price was, he repeated the "$10 / mo" (refusing to disclose the price). We should have known better, but we were exhausted with the constant pressure to get the stupid maintenance package. Did some quick math ourselves and figured at $10/mo for 60 months it was $600. Kind of ... Read More Google - Oct 18, 2026
Came to this dealership to try to help my parents purchase a car. Car sales people were kind and accommodating. Beware of the finance department - they will pressure and swindle you into overpriced maintenance plans. They claimed that the basic maintenance package was "only $10/mo". I asked directly what the price was, he repeated the "$10 / mo" (refusing to disclose the price). We should have known better, but we were exhausted with the constant pressure to get the stupid maintenance package. Did some quick math ourselves and figured at $10/mo for 60 months it was $600. Kind of ... Read More Yelp - Oct 18, 2026
We recently purchased a Hyundai Ioniq 5, and I can honestly say that Marco made the entire experience such a pleasure! From the moment we met him, he was friendly, genuine, and welcoming. It felt less like talking to a car salesperson and more like talking to family. He was never pushy, took the time to explain everything, and gave us all the information and options we needed to make the best decision for ourselves.
After our experience at our previous dealership, Marco was a complete breath of fresh air! We walked out feeling genuinely good about our purchase, and that’... Read More Google - Oct 18, 2026
Extremely helpful, fast & easy
We purchased a 2024 IONIQ last weekend and couldn’t be happier with our experience. After the 2 1/2 hour drive to Stevens Creek Hyundai because of their large IONIQ inventory and prices, Omer was super helpful. He was extremely knowledgeable and answered all of our questions. Daniel in Financing was also wonderful! You guys are awesome! Thanks so much!
They forgot about me. The car was already done for 20 minutes before I came to see why a tire rotation was taking 2 hours. Car is fine, but it was already a rough Monday without also being forgotten in the waiting room.
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
Leased Ioniq One of the best Electric vehicle in the world So convenient and strong also Reasonable for fuel for two years Even you can returned on Weekend. Plz come and get best cars fr. Stevens creek Hyundai dealer. Thank you Manager Sunny!! May God bless you all
Highly recommended! Omer was quick to respond to my online inquiry, was very easy to work with, and has great communication. I am a first time buyer, he made the process smooth and was very helpful and patient throughout my decision making process.
Went to buy a new car a few weeks ago but put in an online chat first and connect with Brian. I had a ton of questions and wanted to stay within a certain price point. He was very responsive and did everything he could to get me what I was looking for. He made sure I was taken care of start to finish and followed up a few days after I drove off the lot. If you're looking for a car I would recommend seeing Brian, he will definitely take care of you. He's nice, friendly and ... Read More Yelp - Oct 2, 2026
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Visited the dealership recently. Nice facility and easy to get to.
If you are anywhere in SF Bay Area and considering a Hyundai/Ioniq, DEFINTELY go to this dealer!! We leased an Ioniq 5 from another Bay Area Hyundai dealer and got horrible service afterward! Not available (or SUPER long waits) for questions, recall fixes, etc ...so we tried another Hyundai dealer ...same thing!! Called Stevens Creek and they got us in right away on a service recall ...and were so nice about everything. At end of lease, we tried to return car to dealer closest to where we live (which Hyundai says you can) but dealer made it so difficult ...would ... Read More Yelp - Sep 22, 2026
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
Good high-mileage maintenance experience!!! There is definitely old world charm but it doesn't deter me. Space in service/parts area is efficient. & i would come back. Not everyone likes to pay for maintenance especially over 1k like i just did, but i know that what they did was well worth the investment, and just have to give a special thanks to my service advisor Paul who made me feel confident that all the work that needed to be done was done right. At pickup, while waiting for my advisor to finish with his customer, I enjoyed making conversation ... Read More Yelp - Sep 17, 2026
Very nice! Paul (my service advisor) was very helpful and took the initiative to help me file paperwork to see if Hyundai would still cover my transmission replacement, which they agreed to thankfully. Im very grateful for his help and the service was well done and they helped inspect everything else while they were at it.
This place has bad customer service. I highly recommend to not come here. They will waste your time and and up charge any taxes which is beyond state taxes. They do not how to do math. When you correct them they will say deals off.
Jerry is a great person to deal with, no pressure no push. Love him
Busy
I haven't been happy with my experience with them. I would recommend looking elsewhere.
1 Star -- Extremely Disappointing Customer Service Experience (I am only adding one star because the system requires me to select a rating. In my opinion, this experience deserved zero stars.) My husband and I had an extremely disappointing experience with Hyundai of Stevens Creek in San Jose. After our vehicle was evaluated, he was presented with additional issues and recommendations that we did not feel were properly explained to us. My husband and I also take responsibility for not being as knowledgeable as I should have been and for not simply saying "no" when he was presented with ... Read More Yelp - Sep 4, 2026
⭐️ 1 Star — Extremely Disappointing Customer Service Experience
(I am only adding one star because the system requires me to select a rating. In my opinion, this experience deserved zero stars.)
My husband and I had an extremely disappointing experience with Hyundai of Stevens Creek in San Jose. After our vehicle was evaluated, he was presented with additional issues and recommendations that we did not feel were properly explained to us. My husband and I also take responsibility for not being as knowledgeable as I should have been and for not simply saying “no” when he was presented with additional paperwork. However, ... Read More Google - Sep 4, 2026
(I am only adding a star because my only option this is considered a no star in my opinion ) Bad service after evaluation and definitely not saying I was perfect because I should have been more knowledgeable to say know when they come back to tell you they found something wrong but a professional suggesting things and provoking you to sign documents I ended up in a situation where I had to return a loaner and be left without a vehicle even after I spoke with a manger I did not come in commanding anything or being rude I was ... Read More Yelp - Sep 4, 2026
(I am only adding a star because my only option this is considered a no star in my opinion )
Bad service after evaluation and definitely not saying I was perfect because I should have been more knowledgeable to say know when they come back to tell you they found something wrong but a professional suggesting things and provoking you to sign documents
I ended up in a situation where I had to return a loaner and be left without a vehicle even after I spoke with a manger
I did not come in commanding anything or being rude I was ... Read More Google - Sep 4, 2026
I highly recommend buying a car from Stevens Creek Hyundai! From start to finish, this was honestly the best car-buying experience I’ve ever had.
I had been searching for a 2026 Sonata Hybrid Limited for months, and when I found the exact one I wanted on their website, I reached out right away. Marco was amazing! He quickly gave me all the information I needed, set up the online paperwork to make my time at the dealership shorter, and carefully explained the fine print while answering every question I had. He was professional, knowledgeable, and genuinely enthusiastic about helping me.
... Read More Google - Sep 3, 2026
I highly recommend buying a car from Stevens Creek Hyundai! From start to finish, this was honestly the best car-buying experience I've ever had. I had been searching for a 2026 Sonata Hybrid Limited for months, and when I found the exact one I wanted on their website, I reached out right away. Marco was amazing! He quickly gave me all the information I needed, set up the online paperwork to make my time at the dealership shorter, and carefully explained the fine print while answering every question I had. He was professional, knowledgeable, and genuinely enthusiastic about helping me. ... Read More Yelp - Sep 3, 2026
I highly recommend buying a car from Stevens Creek Hyundai! From start to finish, this was honestly the best car-buying experience I’ve ever had.
I had been searching for a 2026 Sonata Hybrid Limited for months, and when I found the exact one I wanted on their website, I reached out right away. Marco was amazing! He quickly gave me all the information I needed, set up the online paperwork to make my time at the dealership shorter, and carefully explained the fine print while answering every question I had. He was professional, knowledgeable, and genuinely enthusiastic about helping me.
... Read More DealerRater - Sep 3, 2026
great experience buying my camaro quick easy and painless freindly employees.
Gabi was very knowledgeable & helpful with the purchase of our vehicle. She made the entire process stress free!
We all know it takes for freaking ever to buy a car, but when we finally left the dealership at 9:30 pm I was left alone at a Valley Fair charging station while the dealer (3 months into the job after formerly being a barista at Cocola) went for a celebration drink with his buddies. It was my first EV and I was very unclear on how to charge it. Additionally, there was absolutely no follow up after my purchase. And, I found a small ding on the driver side door.
The wait for finance/ negotiations was very long. We arrived at 10:30am and left by 3pm. It was extremely exhausting.
Great team helped with all aspects of the purchase. Ended up buying 2 cars; they made it easy, transparent— excellent service. Thank you!
Oscar is great guy i suggest everyone to go to him other guys they give me 15%apr but he get me lowest with good customer service and best otd in comparison of all other delarships and i wanna mention my credit profile is new with no co signer he get me car with good apr
Exceptional service and quality work.
Brought my 2025 Tucson in for an intermittent display flickering issue documented since May and previously reported at two other Hyundai dealerships. Stevens Creek could not replicate it, same as the others.
During the visit they told me a LoJack tracking device needed to be removed in order to diagnose the display. I authorized it on that basis. The LoJack was installed by Pedder Hyundai Poway at the time of purchase and appears on my purchase contract.
They then billed me $313 for the diagnostic and removal, told me verbally that the LoJack “could be” the problem, and refused to put any ... Read More Google - Aug 20, 2026
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
Great service, great price, highly recommended
The sales staff lacks proper training, and the manager could not read and explain the lease numbers. This dealership offers a poor experience. Triple-check all calculations and numbers yourself, as they try to take advantage of customers who do not check the math.
The parts department lady was on the phone making me wait and she was annoyed on every question I asked her. I asked her that I have a gift card and I needed to buy somethings and I am also an ex employee of DGDG I was disappointed with the service here in parts
The service at this dealership is good when you have a common issues and not when a unknown issue pops up. The service representative was not good in communicating to us timely and we had to call each day to know about the issue or if there was any progress. They were very bad with repsect to providing a backup loaner vehicle and asked us to work with Hyundai USA to get our Rental reimbursements which is a whole big process again.
Great experience working with Christina sween the sales rep she was very helpful and has a great personality great customer service
Boy, what an outstanding experience I had with the Service Department at Stevens Creek Hyundai. From start to finish, the entire team went above and beyond to make sure my vehicle was taken care of and that I felt informed throughout the process.
A special thank you to Service Manager Nick Collins, who sets the standard for exceptional customer service. Nick is professional, knowledgeable, honest, and truly cares about his customers. He took the time to explain everything clearly, answered all my questions, and made sure the repair process was smooth and stress-free. It's rare to find a manager ... Read More DealerRater - Jul 27, 2026
Fantastic job, great customer service. Got in and out in a timely matter. The best service center!
Their only helpful employee was Kristina, other employees spent too long and did not provide correct information when asked to check on some paperwork. A different dealership had to fix the paperwork the Hyundai employee did not correctly help with. Very half ass service.
Prior to going to the dealership, I had a good experience getting a quote on the car I was interested in. I was working with Gavon who was excellent! If you go on a Saturday be prepared to wait. There are lots of people!! Financing took a long time, but overall everyone was nice and friendly. Gavon made the experience comfortable!
I’m not sure if this is a corporate or dealership issue, but this dealer isn’t taking lease returns unless you also buy or lease a new car
Competent, relatively fast and honest service of a serious, hard to diagnose problem. Both the service adviser Nick Collins and the service technician did an excellent job both in quality and the speed of execution.
This dealership looks like those 2nd hand car sale dealerships. Service people are rude. Very unprofessional.
I brought my car in for recall work, and they fixed what needed to be fixed.
Very expensive. Go to any other place instead. They push services that arent needed and jack up the prices for very simple things. Very bad. The staff is friendly though
Turning in leased vehicle was a mess and a process that took forever. I had to figure out everything myself.
The estimated time was too long for a simple software upgrade. The work was done way ahead of schedule, but the detailed car wash (promised by sales when I bought the car and by service when I dropped off) was not done. Still recommend for now.
OMG, STEER CLEAR of this place. What a clown show this sales team was. They did not even pretend to offer "customer service" I walked in prepared to purchase a Hyundai within the next day or two, and based on the sales team, I walked out thinking maybe I should reconsider and choose a different make and model altogether. The "service" was atrocious, and would likely be pervasive with car repair side of the house too. Definitely be for warned and go elsewhere.
Fantastic job, great customer service. Got in and out in a timely matter. The best service center!
Service Review Only I took my car in for its regularly scheduled inspection one month ago. Everything passed. And then today I had to have AAA install a new battery because my car was dead...DEAD. Unresponsive. Uhm? It was absolutely fine a month ago -according to them. So why did I pay them all that money again? Just to walk around my car? Cuz I can do that myself for free. Oh wait they said I need 2 new tires at some point. I knew that already. What else is wrong that I don't know about? Well I'm ... Read More Yelp - Jun 28, 2026
Comfortable and easy experience. Joe the salesman was great and was very respectful and kind. Financing went quick and smoothly.
Ibrahim was very helpful when looking for cars. He was able to help me pick out the right car and get me a good deal.
My service was very fast and I got my car back in time. Very friendly.
I visited once. Next day, I prearranged to test drive a Limited with Marco. Neither Marco nor the car ever arrived for the 3PM appointment. We left at 3:30 and bought a Kia down the street.
Very helpful and knowledgeable. Made the leasing experience a breeze. Would definitely consider for a future car.
Omer was great! He was very professional and helpful during our test drive and leasing process.
Marco and Peter were great. I never felt pressured and they understood what I was looking for. My family and I are happy with our service and our new car!
Dropped my car off for service, when it was time to pickup I called and ask the service center to leave keys at front desk just in case I was late , and service department was close. The lady that answered the call refused to do that . Fortunately I got there in time. I have used them before & have pickup after service hours from front desk. Either train your employees to accommodate, and be smart enough find solutions to help customers. Not happy
Staff were friendly and patient with my questions. From the dealership’s point of view, they did a good job of selling me on various coverages. I wish they had suggested keeping the car overnight to charge it fully before I drove off with it. I could have come back the next day.
Friendly, helpful, courteous, and professional. David went out of his way to wait for me when I returned to pick up my vehicle. I was delayed in traffic.
Friendly, helpful, polite. They helped me to sell the car that I bought by mistake and buy a Tusan Hyundaei which I liked. Sales person was so polite and nice.
bad customer service, they do not take lease return
I went in with a clear budget, and after some negotiating, Kenneth was able to accommodate to a fair price that agreed with the both of us. I explained my situation in detail and expressed my apprehension with leasing my first vehicle. Kenneth was empathetic, understanding, and efficient. I walked in and drove the car home on the same day with little to no issues. I didn't feel like simply a sale at any point.